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Report: 2012 Temkin Experience Ratings
Access the data from all Temkin Ratings research at the Temkin Ratings website. We just published a new report, 2012 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers...
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Chevy Dealers Deliver Best Customer Experience in Auto Industry
This post examines the 1o auto dealers included in the 2012 Temkin Experience Ratings. Chevrolet was the top rated auto dealer and the only one to receive a “good” customer experience rating, and 57th...
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Report: 2012 Temkin Loyalty Ratings
Access the data from all Temkin Ratings research at the Temkin Ratings website. We just published a new Temkin Group report, 2012 Temkin Loyalty Ratings. The report analyzes feedback from 10,000 U.S....
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2012 Temkin Web Experience Ratings
Temkin Group has just released the 2012 We introduced the Temkin Web Experience Ratings last year. The 2012 Web Experience Ratings include 159 companies from 18 industries and is based on a survey of...
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Report: Net Promoter Score Benchmark Study, 2012
We just published a Temkin Group report, Net Promoter Score Benchmark Study, 2012. It provides NPS data on 180 U.S. companies across 19 industries. Here’s the executive summary: USAA took the top two...
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Report: 2013 Temkin Experience Ratings
We published the 2013 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers to rate 246 organizations across 19 industries. Congratulations to the top firms in this year’s...
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Toyota Leads Auto Dealers in 2013 Temkin Experience Ratings
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
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Advantage Rent A Car and USAA Lead in 2013 Temkin Forgiveness Ratings
All companies, even customer experience leaders, make mistakes. But how much goodwill have companies built up for consumers to forgive them after those miscues? To answer this question, Temkin Group...
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USAA On Top (Again) in 2013 Temkin Trust Ratings
We just released the third annual Temkin Trust Ratings of 246 companies across 19 industries (see full list). Download entire dataset for $295 Company Results For the third straight year, USAA‘s...
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Amazon and USAA On Top of 2013 Temkin Web Experience Ratings
We just released the third annual Temkin Web Experience Ratings of 211 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
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USAA On Top of 2013 Temkin Customer Service Ratings
We just released the third annual Temkin Customer Service Ratings of 235 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
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Report: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
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Toyota, Buick, and Lexus Lead Auto Dealers in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Toyota, Buick, and Lexus all...
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Lexus and Toyota Lead Auto Dealers in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
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Lexus and Toyota Lead Auto Dealers in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
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Lexus and Toyota Lead Auto Dealers in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
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Toyota and Mercedes-Benz Earn Top Customer Experience Ratings for Auto Dealers
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Toyota and Mercedes-Benz...
View ArticleToyota Leads Auto Dealers in 2013 Temkin Experience Ratings
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
View ArticleAdvantage Rent A Car and USAA Lead in 2013 Temkin Forgiveness Ratings
All companies, even customer experience leaders, make mistakes. But how much goodwill have companies built up for consumers to forgive them after those miscues? To answer this question, Temkin Group...
View ArticleUSAA On Top (Again) in 2013 Temkin Trust Ratings
We just released the third annual Temkin Trust Ratings of 246 companies across 19 industries (see full list). Download entire dataset for $295 Company Results For the third straight year, USAA‘s...
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